Customer Care Officer at Acumen Savings and Credit Co-operative Society Ltd

Customer Care Officer at Acumen Savings and Credit Co-operative Society Ltd

SEO Title: Customer Care Officer Job at Acumen DT SACCO – Nairobi

Meta Description: Acumen DT SACCO is hiring a Customer Care Officer in Nairobi. Apply with strong customer service, communication and financial services skills.

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Customer Care Officer Job

Acumen Savings and Credit Co-operative Society Ltd is seeking a professional and customer-focused Customer Care Officer to join its team in Nairobi.

The successful candidate will serve as an important link between the SACCO and its members by responding to inquiries, providing accurate information and helping customers access the organization's financial products and services.

The role is suitable for an individual with excellent communication and interpersonal skills who can handle customer concerns professionally while maintaining a high standard of service.

About Acumen Savings and Credit Co-operative Society Ltd

Acumen Savings and Credit Co-operative Society Ltd is a licensed deposit-taking SACCO regulated by the Sacco Societies Regulatory Authority (SASRA).

The SACCO provides financial services through its Back Office Service Activities (BOSA), including savings and loans, as well as Front Office Service Activities (FOSA), which provide banking-related services to members.

Job Overview

Job Title: Customer Care Officer

Company: Acumen Savings and Credit Co-operative Society Ltd

Location: Nairobi, Kenya

Job Type: Full Time

Qualification: BA/BSc/HND

Experience: Not Specified

Category: Customer Care, Success and Service

Salary: Not Specified

Deadline: Not Specified

The Customer Care Officer will support members by providing timely assistance, resolving service-related concerns and ensuring that customers receive accurate information about SACCO services.

Main Responsibilities

- Respond to customer and member inquiries through appropriate communication channels.

- Provide accurate information about SACCO products and services.

- Handle and resolve customer complaints professionally.

- Assist members with account and service-related inquiries.

- Follow up on unresolved customer issues.

- Maintain accurate records of customer interactions.

- Escalate complex matters to the relevant departments.

- Support customers in understanding available financial services.

- Maintain professional relationships with SACCO members.

- Follow established customer service procedures and policies.

- Protect customer information and maintain confidentiality.

- Gather customer feedback and communicate recurring concerns to management.

- Support other customer service activities as assigned.

Qualifications and Requirements

Applicants should have:

- A relevant Bachelor's degree, HND or equivalent qualification.

- Strong customer service and interpersonal skills.

- Excellent verbal and written communication abilities.

- Good listening and problem-solving skills.

- Ability to handle customer complaints calmly and professionally.

- Good computer literacy and familiarity with common office applications.

- Strong attention to detail and accuracy.

- Ability to maintain confidentiality when handling customer information.

- Good organizational and time-management skills.

- Ability to work effectively as part of a team.

- A professional and customer-focused attitude.

- Interest or experience in SACCO, banking, financial services or related environments will be an added advantage.

Key Skills

- Customer Service

- Customer Relationship Management

- Communication

- Complaint Resolution

- Problem Solving

- Active Listening

- Member Support

- Customer Relationship Management

- Data Entry

- Record Keeping

- Microsoft Office

- Telephone Etiquette

- Professional Communication

- Confidentiality

- Teamwork

- Time Management

Additional Applicant Guidelines

Before applying, candidates should make sure their CV demonstrates more than just academic qualifications.

Applicants should:

- Clearly show any previous customer-facing experience.

- Highlight experience handling customer inquiries or complaints.

- Mention experience in banking, SACCOs, insurance, microfinance or other financial services where applicable.

- Demonstrate strong written and verbal communication skills.

- Include experience using customer service systems, CRM platforms or office software where applicable.

- Keep the CV professional, concise and easy to read.

- Use specific examples of customer service achievements rather than listing duties only.

- Prepare an application letter specifically addressing the Customer Care Officer position.

CV Tips for Customer Care Officer Applicants

Your CV should present you as a customer-focused professional who can communicate effectively, solve problems and maintain positive relationships with customers or members.

Use Relevant Keywords

Include keywords such as:

Customer Service, Customer Support, Customer Relations, Complaint Resolution, Member Services, Communication, Customer Relationship Management, Problem Solving, Client Relations, Telephone Etiquette, Data Entry, Microsoft Office and Record Keeping.

Highlight Customer Service Achievements

Where possible, include measurable results.

For example:

- Assisted a high volume of customers daily while maintaining service quality.

- Improved customer response or resolution times.

- Successfully resolved customer complaints and escalations.

- Maintained accurate customer records and documentation.

- Improved customer satisfaction through effective follow-up.

Emphasize Financial Services Experience

If you have worked in a SACCO, bank, microfinance institution, insurance company or other financial services organization, make this experience highly visible on your CV.

Mention any exposure to member accounts, savings and loans, financial products, customer onboarding, account inquiries or confidential customer information.

Application Details

Interested and qualified candidates should send their detailed CV and application letter to:

Email: hr@acumensacco.co.ke

CC: info@acumensacco.co.ke

Use “Customer Care Officer” as the subject of the email.

Application Deadline: Not Specified

Job Details

Job Title: Customer Care Officer

Company: Acumen Savings and Credit Co-operative Society Ltd

Location: Nairobi, Kenya

Job Type: Full Time

Qualification: BA/BSc/HND

Experience: Not Specified

Category: Customer Care, Success and Service

Salary: Not Specified

Deadline: Not Specified

For more job description visit: jobopenings.co.ke