IT Junior Specialist Job in Nairobi Solidaridad

Meta Description: Apply for the IT Junior Specialist job in Nairobi. Candidates with a Bachelor's degree in IT, Computer Science or Systems Engineering and 2–3 years of IT systems administration, helpdesk or network security experience are encouraged to apply.

IT Junior Specialist Job in Nairobi

Job Type: Full Time

Location: Nairobi

Job Category: ICT / Computer

Job Overview

Solidaridad is seeking a technically skilled and proactive IT Junior Specialist to support system administration, network security, data protection, helpdesk operations, and global IT systems.

The successful candidate will help strengthen IT infrastructure and security by managing user access, Google Workspace, backups, disaster recovery, documentation, and service desk activities while coordinating with regional IT teams.

This is an excellent opportunity for an IT professional with hands-on experience in system administration, cybersecurity, helpdesk coordination, and cloud-based business applications.

About the Role

The IT Junior Specialist will support the administration and security of core IT systems across the organization. The role will focus heavily on restructuring Google Workspace, implementing formal user access lifecycle processes, maintaining backup and disaster recovery systems, enforcing IT security standards, and providing day-to-day technical support.

The successful candidate will also coordinate with regional IT staff and provide technical assistance to employees and the ED office.

Key Responsibilities

System & Network Administration

• Support the administration and maintenance of organizational IT systems and networks.
• Restructure Google Workspace across the network.
• Implement standardized Shared Drives and role-based folder architectures.
• Strengthen access controls to reduce data breach and unauthorized access risks.
• Establish and maintain formal user account provisioning and offboarding procedures.
• Ensure immediate access revocation for former employees and consultants.

Backup & Disaster Recovery

• Implement and monitor daily automated backup routines across global IT environments.
• Support backups for Google Workspace, Salesforce, and Certinia.
• Work with backup solutions such as Spanning or similar platforms.
• Conduct periodic data restoration tests to verify backup integrity.
• Support disaster recovery procedures and ensure critical business data can be restored when required.

IT Security, Risk & Compliance

• Enforce Network Minimum Standard Requirements for IT Security.
• Support the implementation of formal network security policies.
• Identify and address vulnerabilities that could result in unauthorized data access or fraud.
• Implement procedures to strengthen information security and data privacy.
• Support compliance with GDPR and relevant reporting requirements.
• Maintain awareness of emerging IT security risks and recommend appropriate controls.

Documentation Management

• Maintain accurate and up-to-date technical documentation.
• Document IT processes, system configurations, security protocols, and procedures.
• Ensure technical documentation is accessible to relevant IT personnel.
• Support knowledge management and continuity by preventing loss of institutional IT knowledge.

Helpdesk & Technical Support

• Support day-to-day Service Desk tickets and technical requests.
• Troubleshoot hardware, software, network, and system-related issues.
• Provide technical support to staff from the ED office.
• Coordinate with local and regional IT teams to resolve technical issues.
• Support regional IT staff in providing effective first-line technical support.
• Escalate complex technical issues where necessary.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Systems Engineering, or a related field.
• Equivalent practical hands-on IT experience may also be considered.
• 2–3 years of professional experience in IT systems administration, helpdesk coordination, network security, or a related area.

Professional Requirements

• Strong experience administering Google Workspace Admin Console.
• Knowledge of access controls and Shared Drive governance.
• Hands-on exposure to Salesforce and Certinia ecosystems.
• Understanding of GDPR and data privacy requirements.
• Experience with backup and disaster recovery systems.
• Experience implementing user provisioning and offboarding procedures.
• Experience with backup tools such as Spanning is an advantage.
• Working proficiency in English.
• Spanish, Portuguese, or French language skills are an added advantage.

Required Skills

• Google Workspace administration.
• User account and access management.
• IT systems and network administration.
• Helpdesk and technical support.
• Cybersecurity and access control.
• Data backup and restoration.
• Disaster recovery.
• Salesforce and Certinia administration.
• GDPR and data privacy compliance.
• IT documentation and process management.
• Troubleshooting and problem-solving.
• Risk management and security awareness.
• Strong communication and coordination skills.
• Ability to work with regional and international teams.

Why You Should Apply

This role offers an opportunity to work across IT systems, cybersecurity, cloud applications, data protection, and technical support in a global organization.

The successful candidate will gain valuable experience in Google Workspace administration, backup and disaster recovery, access management, information security, Salesforce and Certinia environments, and international IT coordination.

Application Tips

To improve your chances of being shortlisted:

• Highlight your 2–3 years of professional IT experience.
• Clearly indicate your degree or relevant IT qualifications.
• Emphasize hands-on experience with Google Workspace Admin Console.
• Mention experience managing Shared Drives, user accounts, permissions, and access controls.
• Highlight any experience with Salesforce, Certinia, or similar enterprise systems.
• Include experience with backup, restoration, disaster recovery, and offboarding procedures.
• Demonstrate knowledge of cybersecurity, GDPR, and data privacy.
• Highlight helpdesk, troubleshooting, and technical support experience.
• Mention any additional language skills, particularly Spanish, Portuguese, or French.
• Tailor your CV to demonstrate both technical expertise and your ability to coordinate with regional teams.

Method of Application

Interested and qualified? Go tohttps://www.solidaridadnetwork.org/job/it-junior-specialist/?utm_source=MyJobMag