Receptionist Job at CDL Human Resource – Nairobi

Receptionist Job at CDL Human Resource – Nairobi

Location: Nairobi, Kenya

Job Type: Full Time

Qualification: Bachelor’s Degree in Business Administration, Office Management or Related Field

Experience: 3 Years

Category: Administration / Facilities / Front Office

Company: CDL Human Resource

Posted: August 25, 2026

Deadline: Not Specified

CDL Human Resource is recruiting a professional Receptionist for an NGO client in Nairobi. The position requires a Bachelor’s degree in Business Administration, Office Management or a related field, at least three years of receptionist or front office experience, strong communication skills and proficiency in Microsoft Office.

Job Overview

CDL Human Resource is seeking a professional, well-presented and service-oriented Receptionist on behalf of a client operating in the NGO sector. The successful candidate will serve as the first point of contact for visitors, partners, staff and other stakeholders while ensuring that front office activities are handled efficiently and professionally.

The Receptionist will play an important role in creating a positive first impression of the organization. The position involves welcoming visitors, managing telephone and email communication, coordinating meetings, maintaining office records and supporting general administrative activities.

The ideal candidate should have excellent communication and customer service skills, strong organizational abilities and the confidence to interact professionally with people from different backgrounds.

About CDL Human Resource

CDL Human Resource is a human resources and recruitment organization founded in 2003. The company provides recruitment and human resource-related services to organizations and businesses.

CDL Human Resource works with clients across different sectors to support their staffing and human resource needs. For this opportunity, CDL is recruiting a Receptionist on behalf of a client in the NGO sector.

Job Purpose

The Receptionist will be responsible for managing the organization's front office and ensuring that visitors, calls, correspondence and administrative requests are handled professionally.

The successful candidate will provide a welcoming experience to visitors and stakeholders while supporting the smooth day-to-day running of the office. The role requires excellent customer service, communication, organization and administrative skills.

Key Responsibilities

Welcome visitors, partners, stakeholders and staff in a professional and courteous manner.

Serve as the first point of contact for individuals visiting the organization.

Provide appropriate assistance and directions to visitors.

Manage the reception area and ensure it remains clean, organized and welcoming.

Answer incoming telephone calls professionally and promptly.

Screen and direct calls to the appropriate departments or individuals.

Receive and respond to routine inquiries from visitors and callers.

Handle incoming emails and direct messages to the relevant personnel.

Receive incoming mail, parcels and official correspondence.

Record and distribute incoming documents and deliveries to the appropriate recipients.

Maintain accurate visitor logs and front office records.

Schedule meetings and assist staff with meeting arrangements.

Manage meeting room bookings and ensure rooms are prepared when required.

Provide administrative support to staff and management.

Assist with general office administration and coordination.

Maintain confidentiality when handling organizational information and correspondence.

Ensure front office procedures are followed consistently.

Support other administrative duties assigned by management.

Qualifications and Requirements

Applicants should meet the following requirements:

Bachelor’s Degree in Business Administration, Office Management or a related field.

Minimum of 3 years’ experience in a receptionist, front office or similar administrative position.

Experience working in an NGO or development organization will be an added advantage.

Excellent verbal and written communication skills.

Strong customer service and interpersonal skills.

Good organizational and time-management abilities.

Professional appearance and courteous manner.

Ability to interact confidently with visitors, partners, staff and other stakeholders.

Proficiency in Microsoft Office applications.

Ability to manage multiple administrative tasks effectively.

Strong attention to detail.

Ability to maintain accurate records and visitor information.

Ability to work independently and as part of a team.

High level of professionalism, integrity and confidentiality.

Who Should Apply?

This opportunity is suitable for experienced receptionists, front office professionals and administrative professionals who have strong customer service and communication skills.

Candidates with experience in NGOs, development organizations, corporate offices or other professional environments may have an advantage, particularly where they have handled visitors, telephone calls, correspondence, meetings and general office administration.

The ideal candidate should be organized, approachable and able to remain professional while managing multiple requests in a busy office environment.

Career Opportunity

Working as a Receptionist provides an opportunity to develop valuable experience in front office management, administration, customer service and organizational coordination.

The successful candidate will gain exposure to professional office operations and stakeholder engagement. The role can also provide a foundation for career progression into positions such as Administrative Assistant, Office Administrator, Executive Assistant, Front Office Supervisor or Office Manager.

Method of Application

Interested and qualified? Go to https://cdl.zohorecruit.com/jobs/Careers/743130000031182148/Receptionist?utm_source=MyJobMag to apply

Deadline: Not Specified

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