IT TECHNICIAN AT TRAILMYCAR SOLUTIONS LIMITED

IT TECHNICIAN AT TRAILMYCAR SOLUTIONS LIMITED

SEO Title: IT Technician at Trailmycar Solutions Limited – Apply by September 23, 2026

Meta Description: Trailmycar Solutions Limited is hiring an IT Technician in Nairobi. The role requires 1–2 years of IT support experience and a degree in IT, Computer Science or a related field.

SEO Slug: it-technician-trailmycar-solutions-limited

JOB DETAILS

Job Detail| Information

Job Title| IT Technician

Company| Trailmycar Solutions Limited

Location| Nairobi, Kenya

Job Type| Full Time

Qualification| BA/BSc/HND

Experience| 1–2 Years

Category| ICT / Computer

Salary| Not Specified

Posted Date| September 15, 2026

Deadline| September 23, 2026

JOB OVERVIEW

Trailmycar Solutions Limited is seeking an IT Technician to provide day-to-day technical support to internal employees and clients using the company's tracking and fleet management solutions.

The successful candidate will handle technical enquiries, troubleshoot client issues, monitor tracking devices and dashboards, support internal IT systems and maintain reliable IT infrastructure. The role combines technical support with direct client communication, making strong problem-solving and communication skills important.

The position requires 1–2 years of experience in IT support or helpdesk roles and is based in Nairobi.

ABOUT TRAILMYCAR SOLUTIONS LIMITED

Trailmycar Solutions Limited is a telematics solutions provider offering technology for vehicle tracking, fleet management, fuel monitoring, speed limiters and dash cameras.

The company serves businesses and individuals with technology intended to improve vehicle monitoring, fleet operations and road safety.

KEY RESPONSIBILITIES

- Respond to inbound client calls concerning technical issues with tracking systems.

- Log, investigate and troubleshoot client complaints.

- Escalate issues requiring field intervention to the appropriate Operations team.

- Monitor client tracking dashboards and identify offline or underperforming devices.

- Generate technical reports such as trip reports, movement summaries and offline-device reports.

- Provide technical support to internal employees.

- Troubleshoot hardware, software and network-related problems.

- Set up user accounts and configure company devices.

- Manage access to internal systems and platforms.

- Support system updates and antivirus maintenance.

- Assist with backups and IT security controls.

- Maintain accurate records of company IT equipment and software licences.

- Keep appropriate records of system access credentials.

- Coordinate with third-party IT vendors when complex technical issues require escalation.

- Assist in training staff and clients on tracking platforms, systems and dashboard tools.

- Track and document support tickets and recurring technical problems.

- Prepare daily and weekly reports covering client support cases, device health and actions taken.

QUALIFICATIONS AND REQUIREMENTS

Applicants should have:

- A degree in Information Technology, Computer Science or a related field.

- The vacancy preferably indicates a qualification from JKUAT University.

- 1–2 years of experience in IT support, technical support or helpdesk roles.

- Familiarity with tracking systems, fleet management dashboards or CRM platforms is an added advantage.

- Ability to diagnose and resolve technical problems.

- Ability to communicate effectively with clients while providing technical support.

- Strong attention to detail when preparing reports and maintaining records.

- Ability to prioritize tasks and manage time effectively.

KEY COMPETENCIES

- IT troubleshooting

- Technical diagnostics

- Hardware and software support

- Network troubleshooting

- Client technical support

- Tracking system support

- Dashboard monitoring

- User account management

- IT security awareness

- Documentation and reporting

- Problem solving

- Communication skills

- Time management

- Data confidentiality

- Professionalism and integrity

IDEAL CANDIDATE

The ideal candidate should be technically capable, customer-focused and comfortable handling multiple support requests.

You should be able to investigate technical problems systematically, communicate solutions clearly to clients and employees, document incidents accurately and escalate issues when necessary.

Experience with vehicle tracking, fleet management systems, CRM platforms or similar technology environments will be an advantage.

SALARY AND WORK ARRANGEMENT

This is a full-time position based in Nairobi.

The salary has not been specified in the vacancy information.

HOW TO PREPARE YOUR CV

Applicants should highlight:

- IT support and helpdesk experience.

- Hardware and software troubleshooting.

- Network support experience.

- User account and access management.

- Antivirus, backups and IT security exposure.

- Client-facing technical support.

- Experience with tracking systems, CRM tools or fleet management platforms.

- Technical reporting and documentation.

- Relevant IT certifications, where applicable.

Use specific examples of technical problems you have solved and systems you have supported.

HOW TO APPLY

Interested and qualified candidates should send their CV to:

Email: hr@trailmycar.com

Use “IT Technician” as the subject of the email.

Application Deadline: September 23, 2026

Only candidates who meet the requirements should apply.

JOB SUMMARY

Trailmycar Solutions Limited is recruiting an IT Technician in Nairobi to provide technical support to clients and internal staff. The successful candidate will troubleshoot tracking-system issues, monitor vehicle tracking dashboards, support company IT infrastructure, manage user accounts and assist with IT security, backups and system maintenance.

Applicants should have a degree in IT, Computer Science or a related field and 1–2 years of IT support or helpdesk experience.

FREQUENTLY ASKED QUESTIONS

1. What position is Trailmycar Solutions hiring for?

The company is hiring an IT Technician.

2. Where is the position located?

The position is based in Nairobi, Kenya.

3. How much experience is required?

Applicants should have 1–2 years of IT support or helpdesk experience.

4. What academic qualification is required?

A degree in Information Technology, Computer Science or a related field is required. The vacancy preferably indicates JKUAT University.

5. Is experience with vehicle tracking required?

It is not listed as mandatory, but familiarity with tracking systems, fleet dashboards or CRM tools is an added advantage.

6. What are the main duties?

The role involves client technical support, troubleshooting, tracking dashboard monitoring, internal IT support, device configuration, system access management, IT security support and technical reporting.

7. What is the salary?

The salary has not been specified.

8. When is the application deadline?

The deadline is September 23, 2026.

9. How do I apply?

Send your CV to hr@trailmycar.com and use IT Technician as the email subject.

IMPORTANT JOB SEEKER NOTICE

Never pay money for a job application, interview, recruitment assessment, certificate or any other employment opportunity. Verify recruitment details directly with the hiring organization before sharing sensitive personal or financial information.

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