Receptionist at VIP Hotel Madeya

Meta Title: Receptionist Job in Nairobi | Apply Now

Meta Description: Apply for the Receptionist job in Nairobi. Candidates with a Diploma or Certificate and 1–2 years of front office or administrative experience are encouraged to apply.

Receptionist Job in Nairobi

Job Type: Full Time

Location: Nairobi

Job Category: Administration / Facilities

Job Overview

A reputable organization is seeking a professional and customer-focused Receptionist to manage front office operations and provide excellent customer service. The successful candidate will be responsible for welcoming visitors, handling incoming calls, managing appointments, and supporting administrative activities to ensure smooth day-to-day office operations.

About the Role

This position is ideal for individuals with excellent communication skills, strong organizational abilities, and experience in front office administration. The Receptionist will serve as the first point of contact for visitors and clients while maintaining a professional and welcoming office environment.

Key Responsibilities

• Welcome visitors, clients, and guests in a professional and friendly manner.
• Answer, screen, and direct incoming telephone calls promptly.
• Manage appointments, meeting schedules, and visitor records.
• Receive, sort, and distribute incoming correspondence and deliveries.
• Maintain an organized and presentable reception area at all times.
• Provide administrative support, including filing, data entry, and document management.
• Coordinate with internal departments to assist visitors and staff.
• Respond to customer inquiries and resolve basic concerns professionally.
• Monitor office supplies and report replenishment needs.
• Maintain confidentiality of company information and client records.

Qualifications

• Diploma or Certificate in Business Administration, Front Office Operations, Customer Service, or a related field.
• Minimum of 1–2 years' experience in a corporate receptionist, front office, or administrative support role.

Required Skills

• Excellent verbal and written communication skills.
• Professional telephone etiquette.
• Strong customer service and relationship management abilities.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to manage front office operations efficiently.
• Good organizational and time management skills.
• Strong interpersonal and multitasking abilities.
• Professional appearance and positive attitude.
• Attention to detail and problem-solving skills.

Why You Should Apply

This opportunity offers a chance to work in a professional corporate environment where you will strengthen your customer service, administrative, and communication skills while interacting with clients and supporting daily business operations.

Application Tips

To improve your chances of being shortlisted:

• Highlight your experience in reception, front office management, or customer service.
• Include your proficiency in Microsoft Office applications.
• Demonstrate strong communication, organizational, and multitasking skills.
• Mention any achievements related to customer satisfaction or office administration.
• Ensure your CV presents a professional image with accurate contact information.

Interview Details

• Interview Date: 6th August 2026
• Time: 10:00 AM
• Venue: VIP Luxury Lounge Milimani (Conference Hall)

Important: Candidates should carry their original academic and professional certificates to the interview.

How to Apply

Interested candidates should send their CV to manager.thedockcruise@viphotel.co.ke and copy sales.luxury@viphotel.co.ke in the email.

Application Method: Submit your application via email and attend the interview on the scheduled date with all required original documents.