ICT Officer – Physical Hardware Support at Frank Management Consult Ltd

Meta Title: ICT Officer – Physical Hardware Support Job in Nairobi | Apply Now

Meta Description: Apply for the ICT Officer – Physical Hardware Support job in Nairobi. Candidates with a Bachelor's degree in IT, 2–3 years of ICT hardware support experience, and CompTIA A+ or Network+ certification are encouraged to apply.

ICT Officer – Physical Hardware Support Job in Nairobi

Job Type: Full Time

Location: Nairobi

Job Category: ICT / Computer

Job Overview

A leading organization is seeking a skilled ICT Officer – Physical Hardware Support to provide end-user technical support, maintain ICT hardware infrastructure, manage ICT assets, and ensure optimal performance of the organization's technology systems. The successful candidate will support ICT operations by maintaining hardware, resolving technical issues, and ensuring compliance with ICT standards and best practices.

About the Role

The ICT Officer will be responsible for delivering first-line hardware support, managing ICT assets, maintaining network infrastructure, and ensuring efficient service desk operations. The role also involves supporting ICT strategy implementation, improving resource utilization, and contributing to continuous improvement initiatives across the ICT department.

Key Responsibilities

End-User Technical Support

• Provide timely technical support for hardware-related issues and user requests.
• Diagnose and resolve computer hardware, peripheral, and connectivity problems.
• Maintain a high first-time resolution rate for reported technical issues.
• Escalate complex technical problems when necessary.
• Collect user feedback to improve service quality and customer satisfaction.

Service Desk Management

• Log and assign ICT incidents, service requests, and technical inquiries promptly.
• Track service requests from initiation through resolution.
• Maintain detailed records of support activities, troubleshooting steps, and resolutions.
• Provide users with regular updates on the status of support requests.

ICT Hardware & Infrastructure

• Install, configure, and maintain desktop computers, laptops, printers, and ICT peripherals.
• Perform preventive maintenance on hardware, network cabling, telephony systems, and server equipment.
• Coordinate hardware repairs, servicing, and equipment replacement.
• Work with vendors to ensure timely delivery of ICT equipment and spare parts.
• Minimize downtime during maintenance activities.

ICT Asset & Inventory Management

• Maintain accurate inventory records for ICT hardware and software assets.
• Conduct regular ICT asset audits and inventory reconciliation.
• Track hardware lifecycle, replacements, and upgrades.
• Prepare monthly ICT inventory reports.

ICT Strategy & Continuous Improvement

• Support implementation of the organization's ICT strategy and annual work plans.
• Monitor progress of ICT initiatives and provide regular status reports.
• Identify opportunities to improve ICT efficiency and reduce operational costs.
• Recommend improvements in hardware utilization, procurement, and asset management.

Compliance & Quality Assurance

• Conduct periodic evaluations to ensure ICT systems comply with organizational standards.
• Participate in Environmental, Health, and Safety (EHS) inspections.
• Ensure compliance with Safety, Health & Environment (SHE), Environmental, Social & Governance (ESG), Enterprise Risk Management (ERM), and Kaizen continuous improvement initiatives.
• Maintain clean, safe, and organized ICT workspaces.

Training & Knowledge Sharing

• Mentor junior ICT staff and share technical knowledge.
• Conduct regular ICT training sessions for team members.
• Support continuous professional development within the ICT department.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or a related field.
• 2–3 years of experience in ICT hardware support, desktop support, or network infrastructure management.

Professional Certifications

The following certifications are an added advantage:

• CompTIA A+
• CompTIA Network+
• Other relevant ICT certifications

Required Skills

• Computer hardware installation and maintenance.
• Desktop and laptop support.
• Network infrastructure support.
• ICT asset management.
• Service desk and help desk support.
• Hardware troubleshooting and diagnostics.
• Network cabling and connectivity.
• ICT inventory management.
• Preventive maintenance.
• Technical documentation.
• Customer service and communication.
• Analytical and problem-solving skills.
• Time management and task prioritization.
• Teamwork and collaboration.
• Continuous improvement and process optimization.

Why You Should Apply

This role provides an excellent opportunity to work in a dynamic ICT environment where you will enhance your technical expertise in hardware support, infrastructure maintenance, and ICT operations. You'll contribute to improving service delivery while gaining valuable experience with enterprise ICT systems and infrastructure management.

Application Tips

To improve your chances of being shortlisted:

• Highlight your experience supporting desktop computers, laptops, printers, servers, and network infrastructure.
• Include ICT certifications such as CompTIA A+, Network+, or similar credentials.
• Demonstrate experience with ICT asset management, service desk operations, and preventive maintenance.
• Quantify your achievements where possible, such as reducing downtime, supporting a large user base, or improving response times.
• Tailor your CV to showcase your technical support skills, customer service experience, and knowledge of ICT infrastructure.

Method of Application

Interested and qualified? Go to Frank Management Consult Ltd on www.frank-mgt.com to apply