Registration & Admission Officer at Mater Misericordiae Hospital

SEO TITLE: Registration & Admission Officer at Mater Misericordiae Hospital – Nairobi

META DESCRIPTION: Mater Misericordiae Hospital is hiring a Registration & Admission Officer in Nairobi. Applicants need a business-related degree, CPA Level 2 and 1 year of front office experience.

SEO SLUG: registration-admission-officer-mater-misericordiae-hospital

Registration & Admission Officer at Mater Misericordiae Hospital

Company: Mater Misericordiae Hospital

Location: Nairobi, Kenya

Job Type: Full Time

Qualification: Degree, Diploma

Experience: 1 Year

Category: Administration / Facilities

Posted: September 14, 2026

Deadline: September 28, 2026

Salary: Not Specified

Job Overview

Mater Misericordiae Hospital is seeking a Registration & Admission Officer to support patient registration, admission and front-office operations.

The successful candidate will be responsible for ensuring patients and their next of kin are properly guided through the registration and admission process. The role also involves handling patient records, admission documentation, payments, appointments, corporate and insurance-related admissions, cashiering duties and client enquiries.

The position requires strong attention to detail, good customer service skills and the ability to work accurately within established hospital procedures and service timelines.

About Mater Misericordiae Hospital

Mater Misericordiae Hospital is a healthcare institution established in 1962 by the Sisters of Mercy, a Catholic religious order originating from Ireland.

The hospital has grown from its original 60-bed facility into a major healthcare institution serving patients from Kenya and beyond. It provides a range of medical services and operates within a professional healthcare environment where patient care and efficient service delivery are important.

Key Responsibilities

The Registration & Admission Officer will be responsible for:

• Verifying patients and next of kin in accordance with registration and admission procedures.
• Registering and admitting patients accurately within established service timelines.
• Retrieving and updating patient information through the hospital's HMIS.
• Processing admission documentation and ensuring information is complete.
• Handling admissions for corporate patients according to applicable company guidelines.
• Coordinating with relevant departments to facilitate proper admission documentation.
• Liaising with insurance providers or corporate clients where required.
• Retrieving and posting charges from different hospital departments.
• Confirming that payments received are properly receipted against the relevant services.
• Booking patients for consultant clinics accurately.
• Communicating appointment cancellations and other relevant information.
• Handling applicable NHIF admission notifications.
• Performing cashiering duties at designated service points.
• Conducting proper shift reconciliations.
• Maintaining relevant registers and records.
• Providing clear handovers to support continuity of service.
• Responding to patient and client queries.
• Providing appropriate clarification regarding hospital procedures and services.
• Receiving and interviewing patients and their next of kin.
• Guiding patients and families on hospital requirements, charges and deposits.

Qualifications and Requirements

Applicants should meet the following requirements:

• A Degree in a Business-Related Field.
• Minimum CPA Level 2 qualification.
• At least 1 year of experience in Front Office Management.
• Previous experience in a similar position or equivalent role.
• A Diploma in Health Records or Public Relations will be an added advantage.

Key Skills

The ideal candidate should demonstrate:

• Strong customer service skills.
• Good communication and interpersonal skills.
• Attention to detail and accuracy.
• Ability to handle patient information confidentially.
• Good organizational skills.
• Ability to work within established procedures and timelines.
• Basic financial and cashiering skills.
• Ability to handle client queries professionally.
• Ability to work effectively in a busy healthcare environment.

Ideal Candidate

The ideal candidate should be organized, professional and comfortable interacting directly with patients and their families.

Because the position combines front-office responsibilities with admissions, records and payment-related duties, the successful applicant should be able to maintain accuracy while handling multiple tasks.

Experience in a hospital, healthcare facility, front office or similar service environment would be valuable.

Who Should Apply?

This opportunity is suitable for candidates with a business-related degree, CPA Level 2 and at least one year of front-office experience.

Candidates with additional training or qualifications in Health Records or Public Relations may have an advantage.

How to Prepare Your Application

Applicants should prepare a detailed CV that clearly highlights:

• Academic qualifications.
• CPA qualifications.
• Front-office experience.
• Previous hospital or healthcare experience, where applicable.
• Patient registration or admission experience.
• Customer service experience.
• Cashiering or payment-handling experience.
• HMIS or other hospital information-system experience, where applicable.
• Communication and administrative skills.

Salary and Work Arrangement

This is a full-time position based in Nairobi.

The salary has not been specified in the vacancy announcement.

Application Details

Interested and qualified candidates should send their application together with:

• A detailed CV.
• Copies of academic certificates.
• Details of three referees.
• Telephone contacts for the referees.
• Email addresses for the referees.

Applications should be sent to:

Email: hrrecruit@materkenya.com

Applications should reach the employer not later than September 28, 2026.

Only shortlisted candidates will be contacted.

Job Summary

Mater Misericordiae Hospital is recruiting a Registration & Admission Officer in Nairobi. The successful candidate will handle patient registration and admissions, HMIS records, appointment booking, payments, cashiering, corporate admissions, client enquiries and related front-office functions.

Applicants should have a Degree in a Business-Related Field, CPA Level 2 and at least one year of Front Office Management experience. A Diploma in Health Records or Public Relations is an added advantage.

The application deadline is September 28, 2026.

Frequently Asked Questions (FAQs)

1. What position is Mater Misericordiae Hospital hiring for?

The hospital is hiring a Registration & Admission Officer.

2. Where is the job located?

The position is based in Nairobi, Kenya.

3. What academic qualification is required?

Applicants need a Degree in a Business-Related Field.

4. Is CPA required?

Yes. Applicants should have at least CPA Level 2.

5. How much experience is required?

At least 1 year of Front Office Management experience is required.

6. Is healthcare experience required?

The vacancy requires experience in front-office management or a similar position. Healthcare experience would be relevant but is not specifically stated as mandatory.

7. Is Health Records training required?

No. A Diploma in Health Records or Public Relations is listed as an added advantage.

8. What documents should applicants submit?

Applicants should submit a detailed CV, copies of academic certificates and details of three referees, including their telephone contacts and email addresses.

9. How should candidates apply?

Applications should be sent by email to hrrecruit@materkenya.com.

10. What is the application deadline?

The deadline is September 28, 2026.

11. Is the salary specified?

No salary is specified in the vacancy announcement.

Important Job Seeker Notice

Job seekers should be cautious of recruitment scams. Never pay money to secure an interview, assessment, job offer or employment. Verify recruitment communication through the employer's official channels before sharing sensitive personal or financial information.

For more job description visit: jobopenings.co.ke