IT Intern at Poa Internet

IT Intern at Poa Internet

SEO Title: IT Intern Job at Poa Internet – Nairobi

Meta Description: Poa Internet is hiring an IT Intern in Nairobi. Recent graduates with a Bachelor’s degree in IT, Computer Science, Computer Engineering, Telecommunications or related fields are encouraged to apply.

SEO Slug: it-intern-poa-internet-nairobi

IT Intern at Poa Internet

Location: Nairobi, Kenya

Job Type: Contract

Qualification: BA/BSc/HND

Experience: No specific experience required; previous IT support experience is an advantage

Category: ICT / Computer, Internships

Company: Poa Internet

Posted: August 31, 2026

Deadline: Not Specified

Job Overview

Poa Internet is seeking a motivated and technically capable IT Intern to support its information technology operations in Nairobi. The successful candidate will provide first-level technical support to staff, assist with troubleshooting hardware and software issues, monitor IT systems and support routine IT maintenance activities.

The role provides an opportunity for a recent graduate to gain practical experience in IT support, networking, operating systems, cloud applications, IT asset management, user administration and information security.

The successful intern will work under the guidance of experienced IT professionals while developing practical problem-solving, troubleshooting and customer service skills.

About Poa Internet

Poa Internet is focused on expanding access to affordable and reliable internet and communications services. The company recognizes the importance of internet connectivity in improving individual lives and supporting economic and social development.

The IT Intern will support the company's internal technology environment by helping staff resolve technical problems and ensuring that IT systems, devices and applications operate effectively.

Key Responsibilities

1. First-Level IT Support

The IT Intern will provide technical assistance to users both in person and remotely.

Responsibilities include:

- Providing first-level support for routine hardware and software issues.

- Troubleshooting basic connectivity and access problems.

- Assisting users with common operating system issues.

- Responding to IT support requests.

- Escalating complex technical issues to senior IT personnel.

- Maintaining clear communication with users throughout the support process.

2. IT Ticketing and Incident Management

The intern will assist with tracking technical support requests.

Key duties include:

- Logging incidents and service requests in the IT ticketing system.

- Updating tickets with troubleshooting progress.

- Following up on unresolved technical issues.

- Escalating incidents when necessary.

- Maintaining accurate support records.

3. Hardware and Software Support

The role will involve assisting with routine maintenance and troubleshooting of IT equipment and software.

This may include:

- Supporting computer and peripheral configuration.

- Assisting with software updates and patching.

- Supporting device deployment.

- Troubleshooting basic hardware problems.

- Assisting with backups and routine maintenance.

- Reporting equipment faults and technical issues.

4. IT Systems and Network Monitoring

The IT Intern will assist in monitoring the company's technology environment.

Responsibilities may include:

- Monitoring IT systems and applications.

- Assisting with monitoring servers and network infrastructure.

- Reporting system alerts and outages.

- Identifying basic performance issues.

- Escalating network and system problems to senior IT engineers.

5. User Onboarding and Offboarding

The intern will assist with technology-related employee onboarding and offboarding processes.

Duties may include:

- Preparing IT equipment for new employees.

- Supporting user account setup.

- Assisting with access management.

- Collecting and updating IT assets during employee offboarding.

- Maintaining accurate IT asset records.

6. Google Workspace and IT Applications

The successful candidate will assist with administration and support of Google Workspace and other IT systems.

This may include:

- Providing basic support to users of Google Workspace.

- Assisting with account and application-related issues.

- Troubleshooting common access problems.

- Supporting users with approved IT applications.

7. IT Documentation

The IT Intern will assist in maintaining technical documentation.

Responsibilities include:

- Developing and updating user guides.

- Maintaining knowledge-base articles.

- Supporting the preparation of Standard Operating Procedures.

- Creating troubleshooting guides.

- Keeping IT documentation organized and current.

8. IT Projects and Continuous Improvement

The intern will participate in technology-related projects and initiatives.

This may involve:

- Supporting IT projects.

- Participating in IT support clinics.

- Supporting shift rotations where required.

- Assisting with continuous improvement initiatives.

- Working closely with Senior IT Engineers on technical assignments.

9. Information Security

The IT Intern will be expected to follow the company's information security and data protection requirements.

Key responsibilities include:

- Adhering to IT security policies.

- Following data protection requirements.

- Maintaining confidentiality of company information.

- Following acceptable-use policies.

- Reporting potential security issues to the appropriate IT personnel.

Qualifications and Requirements

Applicants should meet the following requirements:

- Be a recent graduate.

- Hold a Bachelor's degree in IT, Computer Science, Computer Engineering, Telecommunications, Information Systems or a related field.

- Have basic knowledge of computer hardware and software.

- Understand operating systems and basic networking.

- Have basic IT troubleshooting skills.

- Have knowledge of Google Workspace.

- Demonstrate good analytical and problem-solving skills.

- Have strong communication and interpersonal skills.

- Demonstrate good organizational and record-keeping skills.

- Be willing to learn and work under supervision.

- Be able to work independently when assigned appropriate tasks.

- Know when to escalate technical issues.

- Demonstrate professionalism and confidentiality.

- Have a strong customer-service mindset.

Previous IT support or other relevant practical experience is an added advantage.

Key Skills

Candidates can strengthen their applications by demonstrating skills in:

- IT Support

- Technical Support

- Hardware Troubleshooting

- Software Troubleshooting

- Computer Networking

- Operating Systems

- Windows

- Linux

- ChromeOS

- macOS

- Google Workspace

- IT Ticketing Systems

- Remote Support

- IT Asset Management

- User Administration

- System Monitoring

- Network Troubleshooting

- Data Protection

- Information Security

- Problem Solving

- Analytical Thinking

- Customer Service

- Communication

- Documentation

- Teamwork

Who Should Apply?

This opportunity is suitable for recent graduates in IT, Computer Science, Computer Engineering, Telecommunications, Information Systems and related disciplines who want to gain practical experience in an IT support environment.

Candidates who have completed academic projects, industrial attachments or internships involving technical support, networking, hardware troubleshooting or systems administration can highlight this experience in their applications.

The role is particularly suitable for candidates who are curious, technically minded, organized and willing to learn from experienced IT professionals.

How to Prepare Your CV

Your CV should clearly demonstrate your technical education, practical IT skills and troubleshooting ability.

Highlight relevant experience involving:

- IT support

- Hardware troubleshooting

- Software installation and troubleshooting

- Computer networking

- Operating systems

- Google Workspace

- User support

- IT asset management

- System monitoring

- Technical documentation

- Information security

If you have completed an IT attachment, internship, university project or personal technology project, include it where relevant.

Recent graduates should also highlight relevant coursework, certifications, technical projects and practical skills where they demonstrate suitability for the position.

Application Details

Interested and qualified candidates should apply through Poa Internet's official recruitment platform.

The vacancy does not specify an application deadline, so qualified candidates are encouraged to apply as soon as possible.

Job Summary

Position: IT Intern

Company: Poa Internet

Location: Nairobi, Kenya

Job Type: Contract

Qualification: BA/BSc/HND

Experience: No specific experience required

Category: ICT / Computer, Internships

Posted: August 31, 2026

Deadline: Not Specified

Frequently Asked Questions

What position is Poa Internet hiring for?

Poa Internet is hiring an IT Intern.

Where is the IT Intern position located?

The position is based in Nairobi, Kenya.

What qualifications are required?

Applicants should be recent graduates with a Bachelor's degree in IT, Computer Science, Computer Engineering, Telecommunications, Information Systems or a related field.

Is previous work experience required?

No specific experience is stated as mandatory. Previous IT support or relevant practical experience is an added advantage.

What are the main duties of the IT Intern?

The role involves first-level technical support, troubleshooting hardware and software issues, IT ticket management, system monitoring, IT maintenance, user onboarding and offboarding, Google Workspace support, IT documentation and information security compliance.

Which operating systems should candidates understand?

Basic proficiency in Windows, Linux, ChromeOS and macOS is required.

Is networking knowledge required?

Basic knowledge of networking is among the key competencies for the role.

How do I apply for the IT Intern position?

Interested candidates should apply through Poa Internet's recruitment platform.

https://poainternet.bamboohr.com/careers

What is the application deadline?

No application deadline is specified in the vacancy.

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