Technical Customer Support at MyBest Ltd

Technical Customer Support at MyBest Ltd

Location: Nairobi

Job Type: Full Time, Onsite

Qualification: Diploma

Experience: 2–4 Years

Category: ICT / Computer

Deadline: 18th September 2026

Job Overview

MyBest Ltd is seeking a Technical Customer Support professional to provide technical assistance to customers and ensure efficient resolution of service issues. The role involves installations, troubleshooting, maintenance, customer communication, service monitoring and technical reporting.

Key Responsibilities

- Install, troubleshoot and maintain services at customer sites.

- Resolve technical support requests and escalate complex issues where necessary.

- Communicate with customers regarding service disruptions and resolutions.

- Provide technical guidance both in person and over the phone.

- Maintain accurate service records, reports and statistics.

- Prepare daily, weekly and monthly ticket-resolution reports.

- Respond to customer queries about service performance, products and availability.

- Support procedures aimed at improving technical support and service delivery.

Requirements

- Diploma in ICT, Telecommunications, Computer Science, Electronics or a related field.

- 2–4 years of relevant technical customer support experience.

- Good understanding of ISP infrastructure and technical support.

- Practical experience in installation, troubleshooting and maintenance.

- Strong customer service and communication skills.

- Good problem-solving and reporting abilities.

- Ability to work independently and as part of a team.

- Commitment to quality service delivery.

Applicant Guidelines

Applicants should ensure their CV clearly demonstrates experience in technical support, ISP infrastructure, networking, installations, troubleshooting and customer service. Highlight practical technical skills, relevant certifications and measurable achievements where applicable.

CV Tips for This Role

- Use an ATS-friendly CV format.

- Highlight ISP infrastructure, networking and technical support skills.

- Include relevant tools, systems and technologies you have worked with.

- Mention customer-support and ticket-resolution experience.

- Quantify achievements where possible, such as number of customers supported or installations completed.

- Keep the CV concise and ensure your contact details are accurate.

FAQs

1. What is the job title?

Technical Customer Support.

2. Where is the position based?

Nairobi, Kenya.

3. Is this a remote job?

No. The position is onsite.

4. What qualification is required?

A Diploma in ICT, Telecommunications, Computer Science, Electronics or a related field is relevant to the role.

5. How much experience is required?

Applicants should have 2–4 years of relevant experience.

6. What skills are important for this position?

Technical troubleshooting, ISP infrastructure knowledge, installation and maintenance skills, customer service, communication, problem-solving and reporting.

7. What is the application deadline?

18th September 2026.

8. How do I apply?

Interested candidates should submit their CV using the application instructions provided by the employer.

Apply via email. hr@mybestjobs.co.ke

9. What should I include in my CV?

Include your education, relevant technical experience, networking/ISP skills, troubleshooting experience, certifications and key achievements.

10. Is previous ISP experience important?

Yes. The vacancy specifically looks for candidates with a strong understanding of ISP infrastructure and technical support.

For more job description visit: jobopenings.co.ke