Call Center Agent at 4G Capital

SEO Title: Call Center Agent Job at 4G Capital Kenya – Nairobi

Meta Description: 4G Capital is hiring a Call Center Agent in Nairobi. Applicants should have a diploma or degree in a business-related field and preferably 1–2 years of call center or collections experience.

SEO Slug: call-center-agent-job-4g-capital-kenya

Job Details

Job Title: Call Center Agent

Company: 4G Capital

Location: Nairobi, Kenya

Job Category: Customer Care, Success and Service

Industry: Banking and Financial Services

Job Type: Full-Time

Minimum Education: Diploma or Bachelor's Degree in a Business-Related Field

Experience: 1–2 years preferred

Salary: Not specified

Application Deadline: Not specified

Application Platform: 4G Capital recruitment portal

Job Overview

4G Capital is seeking a proactive and goal-oriented Call Center Agent to support its customer service and debt collection operations. The successful candidate will handle customer calls, manage collection portfolios, negotiate repayment arrangements with customers who have overdue accounts, and resolve complaints professionally.

This role is suitable for someone with strong communication skills, attention to detail, and an interest in customer service within the financial services industry. The ideal candidate should be comfortable working towards monthly targets, managing daily workloads, and collaborating with internal teams to provide effective customer support.

Applicants with previous call center or collections experience in retail or financial services are particularly encouraged to apply.

About 4G Capital

4G Capital, also known as 4th Generation Capital, is an African fintech company that provides accessible and affordable unsecured credit to small businesses and entrepreneurs.

The company focuses on supporting business growth through responsible lending, with affordability criteria intended to help prevent customers from taking on unmanageable debt.

Its services support entrepreneurs and small businesses seeking financing to develop their operations and improve their livelihoods.

Key Responsibilities

The Call Center Agent will be responsible for the following duties:

• Manage assigned work queues and daily collection portfolios to ensure customer accounts remain within the company's established policy limits.
• Contact customers with overdue payments and negotiate constructive repayment arrangements.
• Maintain professional, respectful, and high-quality communication when engaging customers.
• Handle incoming calls and respond to customer enquiries.
• Resolve complaints and troubleshoot customer requests efficiently.
• Record call details and customer interactions accurately.
• Work towards achieving monthly debt collection targets.
• Follow assigned work schedules, including designated shifts and break periods.
• Escalate sensitive or complex cases, including cases involving deceased or disabled customers, to management for appropriate handling.
• Build and maintain effective working relationships with internal teams and external stakeholders.
• Follow company procedures and service quality standards when managing customer accounts.

Qualifications and Requirements

Interested applicants should meet the following requirements:

• Hold a diploma or bachelor's degree in a business-related field.
• Have 1–2 years of call center or collections experience, preferably in retail or financial services. This experience is described as highly advantageous.
• Be fluent in written and spoken English.
• Have Swahili language proficiency, which is an added advantage.
• Demonstrate computer literacy and the ability to use relevant systems to manage customer information.
• Possess strong attention to detail and organisational skills.
• Demonstrate effective time management and the ability to prioritise daily tasks.
• Be proactive, self-motivated, and results-oriented.
• Have strong customer service and communication skills.
• Be capable of handling customer complaints and sensitive financial conversations professionally.

Key Skills and Competencies

A strong candidate should demonstrate the following competencies:

Customer Service: Ability to respond to enquiries, resolve complaints, and maintain positive customer relationships.

Communication and Negotiation: Ability to communicate clearly and negotiate practical repayment arrangements with customers.

Collections Management: Understanding of overdue accounts, collection processes, and repayment follow-up.

Attention to Detail: Ability to capture accurate customer information and maintain reliable call records.

Time Management: Ability to manage daily work queues and meet assigned targets within scheduled working hours.

Problem-Solving: Ability to identify customer issues and resolve them or escalate complex cases appropriately.

Teamwork: Ability to work effectively with colleagues and other stakeholders.

Salary and Benefits

The salary and additional employment benefits for the Call Center Agent position have not been specified in the vacancy announcement.

Applicants can seek clarification about the compensation package and other employment terms during the recruitment process.

How to Apply

Interested and qualified candidates should submit their applications through the official 4G Capital recruitment platform.

Application Portal: https://hris.peoplehum.com/

Visit the portal and look for the Call Center Agent vacancy at 4G Capital. Follow the application instructions provided on the recruitment platform and ensure that your CV contains accurate contact details, educational qualifications, relevant experience, and customer service skills.

Applicants with call center, debt collection, retail, or financial services experience should highlight their relevant responsibilities and achievements in their CV.

Application Deadline: Not specified. Applicants are encouraged to check the recruitment portal for the latest vacancy details.

Job Summary

4G Capital is recruiting a full-time Call Center Agent in Nairobi, Kenya. The successful candidate will handle incoming calls, resolve customer complaints, contact customers with overdue accounts, negotiate repayment arrangements, and work towards monthly collection targets.

Applicants should have a diploma or bachelor's degree in a business-related field. One to two years of call center or collections experience is highly advantageous. Fluency in English is required, while Swahili proficiency is an added advantage.

Qualified candidates should apply through the 4G Capital recruitment portal.

Frequently Asked Questions

1. Where is the Call Center Agent job located?

The position is based in Nairobi, Kenya.

2. What qualifications are required?

Applicants should have a diploma or bachelor's degree in a business-related field.

3. Is previous work experience required?

The employer indicates that 1–2 years of call center or collections experience in retail or financial services is highly advantageous.

4. Is Swahili required?

English fluency is required. Swahili proficiency is considered an additional advantage.

5. What are the main duties of the Call Center Agent?

The role involves handling customer calls, resolving complaints, following up on overdue accounts, negotiating repayment arrangements, recording call data, and achieving collection targets.

6. What is the salary for this position?

The salary has not been disclosed in the vacancy announcement.

7. How can I apply?

Apply through the 4G Capital recruitment platform at https://hris.peoplehum.com/ and follow the instructions for the Call Center Agent vacancy.

8. What is the application deadline?

The deadline has not been specified in the available vacancy details.

Application Tips

Before applying, update your CV to highlight customer service, communication, negotiation, and problem-solving skills. If you have experience handling customer calls, following up on overdue payments, resolving complaints, or working with collection targets, include specific examples.

Ensure that your contact details are correct and that your educational qualifications are clearly listed. Review the application instructions on the recruitment portal before submitting your details.

For more job description visit: jobopenings.co.ke