OYA Microcredit Announces 6 Job Vacancies in Nairobi

OYA Microcredit Announces 6 Job Vacancies in Nairobi – November 2026

SEO Title: OYA Microcredit Jobs in Kenya – 6 Vacancies November 2026

Meta Description: OYA Microcredit is hiring in Kenya for six positions, including Credit Risk Analyst, Cluster Manager, Portfolio Recovery Executive, General Monitoring Officer, Call Center Manager and Operations Manager. Apply before November 28, 2026.

SEO Slug: oya-microcredit-jobs-kenya

Job Details

- Company: OYA Microcredit

- Industry: Banking / Financial Services

- Job Type: Full Time

- Location: Nairobi, Kenya

- Number of Vacancies: 6

- Application Deadline: November 28, 2026

About OYA Microcredit

OYA Microcredit is a leading lending platform for micro and small businesses in fast-growing African economies. Incorporated in Mauritius, the company provides access to working capital and small asset financing solutions of up to $3,000 to help micro and small business owners meet their everyday business needs.

With a growing presence across the African continent, OYA Microcredit operates in several countries, including Ghana, Kenya, Tanzania, Sierra Leone, Liberia, Uganda and Nigeria.

The company's mission is to support and grow small businesses across Africa by providing quick and convenient access to credit.

OYA Microcredit is currently inviting qualified and experienced professionals to apply for six full-time positions in Nairobi.

1. Credit Risk Analyst

Location: Nairobi

Job Type: Full Time

Qualification: Bachelor's Degree (BA/BSc/HND)

Experience: 3 Years

Job Field: Finance / Accounting / Audit

Role Summary

The Credit Risk Analyst will evaluate credit proposals, conduct risk assessments on individual and micro, small and medium-sized enterprise (MSME) loan applicants, monitor active lending portfolios and ensure compliance with credit policies across all financial products.

Key Responsibilities

- Analyze credit reports, financial statements, bank statements and business documentation to evaluate the creditworthiness of applicants.

- Conduct qualitative and quantitative risk analysis on loan applications to determine approval suitability and credit limits.

- Monitor credit exposure, assess loan portfolio performance and identify early indicators of potential defaults.

- Work with underwriting and operations teams to improve credit risk scoring systems.

- Ensure compliance with internal credit policies, regulatory guidelines and data protection requirements.

Qualifications and Requirements

- Bachelor's degree in Finance, Economics, Statistics, Actuarial Science or a related field.

- At least 3 years of experience in credit risk evaluation within microfinance, banking or fintech sectors.

- Strong knowledge of financial analysis, credit scoring software and data management tools.

- Excellent analytical, problem-solving and communication skills.

2. Cluster Manager

Location: Nairobi

Job Type: Full Time

Qualification: Bachelor's Degree (BA/BSc/HND)

Experience: 4 Years

Job Field: Sales and Business Development

Role Summary

The Cluster Manager will lead and coordinate business operations, sales targets, branch networks and team performance across designated regional clusters. The position aims to accelerate business growth while maintaining a healthy loan portfolio.

Key Responsibilities

- Oversee daily branch operations, team performance and loan portfolio growth across the assigned regional cluster.

- Implement strategic field growth initiatives for business working capital and asset financing loans.

- Ensure compliance with operational risk requirements, maintain low non-performing loan (NPL) ratios and support timely loan collections.

- Recruit, mentor and evaluate field officers, loan officers and branch supervisors.

- Build relationships with regional business associations, retail merchant partners and other stakeholders.

Qualifications and Requirements

- Degree in Business Administration, Marketing, Finance or an equivalent commercial discipline.

- At least 4 years of leadership experience in microfinance or retail credit branch management.

- Proven ability to grow loan portfolios while maintaining strong portfolio quality.

- Excellent leadership, negotiation and field territory management skills.

3. Portfolio Recovery Executive

Location: Nairobi

Job Type: Full Time

Qualification: Diploma or Bachelor's Degree

Experience: 2–4 Years

Job Field: Finance / Accounting / Audit

Role Summary

The Portfolio Recovery Executive will manage defaulted loan accounts, communicate with borrowers who have fallen behind on repayments, negotiate structured recovery plans and implement debt recovery procedures effectively.

Key Responsibilities

- Contact borrowers with overdue payments through telephone calls, physical visits and official correspondence to establish payment resolutions.

- Negotiate practical, legally compliant and structured repayment arrangements for non-performing accounts.

- Maintain accurate loan recovery records and regularly update recovery customer relationship management (CRM) systems.

- Coordinate with external legal partners, asset repossession agents and field monitoring teams where necessary.

- Analyze non-performing loan trends and advise management on ways to improve recovery strategies.

Qualifications and Requirements

- Diploma or Degree in Business, Finance, Credit Management or a related field.

- Between 2 and 4 years of hands-on debt recovery or collections experience in microfinance or consumer lending.

- Strong emotional intelligence, persuasive communication and negotiation skills.

- Familiarity with Kenyan debt collection laws and consumer protection guidelines.

4. General Monitoring Officer

Location: Nairobi

Job Type: Full Time

Qualification: Diploma or Bachelor's Degree

Experience: 2 Years

Job Field: Finance / Accounting / Audit

Role Summary

The General Monitoring Officer will conduct field and system monitoring, inspect loan documentation, verify asset financing deployments and ensure that operational procedures are properly followed across the company's business activities.

Key Responsibilities

- Conduct routine and spot audit checks on active loan files, merchant partner transactions and customer verification information.

- Carry out physical and virtual field verifications for commercial asset financing and business loan placements.

- Monitor compliance with operational policies across branch networks and identify procedural weaknesses or potential fraud risks.

- Prepare clear field verification reports and policy compliance summaries for executive management.

Qualifications and Requirements

- Degree or Diploma in Business Management, Risk Management, Audit or a related discipline.

- At least 2 years of experience in operational monitoring, internal audit or credit verification within financial services.

- Strong attention to detail, high ethical standards and integrity.

- Willingness to undertake field visits and client verification checks.

5. Call Center Manager

Location: Nairobi

Job Type: Full Time

Qualification: Bachelor's Degree (BA/BSc/HND)

Experience: 3 Years

Job Field: Customer Care, Success and Service

Role Summary

The Call Center Manager will oversee contact centre operations, lead customer engagement teams, manage call queues and ensure timely resolution of inquiries from customers, merchants and loan applicants.

Key Responsibilities

- Manage inbound and outbound contact centre workflows, agent shifts, call volumes and service-level agreements (SLAs).

- Monitor customer support call quality, train agents and conduct regular performance reviews.

- Handle complex customer complaints and escalations relating to loan applications, repayments and service feedback.

- Analyze call centre performance data to improve first-contact resolution rates and overall customer satisfaction.

Qualifications and Requirements

- Degree in Customer Service, Public Relations, Business Administration or a related field.

- At least 3 years of contact centre leadership experience, preferably in microfinance, fintech or telecommunications.

- Proficiency in modern call centre software, CRM tools and telephony systems.

- Excellent interpersonal, leadership and crisis communication skills.

6. Operations Manager

Location: Nairobi

Job Type: Full Time

Qualification: Bachelor's Degree (BA/BSc/HND)

Experience: 5 Years

Job Field: Administration / Facilities

Role Summary

The Operations Manager will drive corporate operational efficiency, improve loan processing workflows, manage administrative and IT infrastructure support and oversee smooth business expansion.

Key Responsibilities

- Improve end-to-end loan application processing, disbursement workflows and customer onboarding procedures.

- Develop operational strategies, update policies and introduce process automation to improve efficiency.

- Supervise administrative operations across multiple departments, technology integrations and vendor management.

- Ensure effective operational risk management, regulatory compliance and statutory alignment across business units.

Qualifications and Requirements

- Degree in Operations Management, Business Administration, Finance or a related executive discipline.

- At least 5 years of senior operational leadership experience in microfinance, banking or digital lending platforms.

- Proven experience in process improvement, budget control and operational risk management.

- Strong executive leadership, strategic decision-making and project management skills.

How to Apply

Interested and qualified candidates are required to submit their CV only via email.

Applicants should clearly indicate the specific position they are applying for in the email subject line. For example, applicants applying for the General Monitoring Officer position should use General Monitoring Officer as the email subject.

Application Email: careers@oyamicrocredit.co.ke

Application Deadline: November 28, 2026.

Candidates are encouraged to ensure that their CVs highlight the relevant qualifications, experience and skills required for their preferred positions.

For more job description visit: jobopenings.co.ke