Account Manager Jobs in Kenya at Tugende

Job Overview

Tugende is seeking dynamic and customer-focused Account Managers to oversee the complete customer lifecycle, from client acquisition and onboarding to loan management and after-sales support. The successful candidates will build strong customer relationships, manage client portfolios, facilitate asset financing processes, and ensure clients receive exceptional support throughout their journey. This role is ideal for professionals with a passion for sales, customer service, and financial inclusion.

About Tugende

Tugende is a leading asset financing company dedicated to empowering entrepreneurs by providing access to productive assets through innovative financial solutions. The company is committed to delivering excellent customer experiences while upholding its core values of Integrity, Empathy, Teamwork, Continuous Growth, and Solution-Oriented Service.

Key Responsibilities

Customer Acquisition

• Promote Tugende's products and services to prospective clients.
• Identify and acquire new customers through field visits, business centres, and repeat client engagement.
• Manage a portfolio of up to 200 active leases.
• Identify customer needs and promote additional products and services.

Client Vetting

• Conduct client, home, stage, and guarantor visits in line with company credit policies.
• Capture and maintain accurate client information within the CRM system.
• Process and approve qualified clients through the internal system.

Client Training and Administration

• Educate clients on asset financing terms and conditions.
• Explain payment schedules, repayment channels, and the company's cashless payment policy.
• Train clients on insurance coverage, reporting procedures for stolen assets, and guarantor responsibilities.
• Update client records after successful training.
• Ensure clients' KRA PINs and National IDs are correctly captured in company records.
• Advise customers on asset maintenance, servicing, health, and safety practices.

Loan Disbursement and Portfolio Management

• Guide clients through loan agreement signing and documentation.
• Explain available payment methods and repayment expectations.
• Monitor customer repayments through phone calls and field visits.
• Follow up on overdue accounts and initiate recovery procedures where necessary.
• Maintain accurate loan documentation and customer records.
• Resolve customer concerns promptly and professionally.

Incident and Asset Management

• Coordinate support for customers experiencing accidents, theft, or mechanical breakdowns.
• Process insurance-related documentation.
• Assist clients with impounded assets and ensure compliance with loan terms.
• Document and report all incidents accurately.

After-Sales Support

• Build long-term relationships with existing clients.
• Identify new business opportunities through customer referrals and repeat business.
• Maintain accurate records of all customer interactions and agreements.

Qualifications and Experience

• Diploma or equivalent qualification in a Business-related course.
• At least one (1) year of experience in microfinance or a related industry is preferred.
• Motorcycle riding competence is a mandatory requirement.
• High level of integrity, professionalism, and accountability.
• Strong customer relationship management skills.
• Excellent communication and interpersonal abilities.

Required Skills

• Customer acquisition and relationship management.
• Sales and business development.
• Loan portfolio management.
• Credit assessment and client vetting.
• Negotiation and conflict resolution.
• CRM and record management.
• Problem-solving and decision-making.
• Time management and organization.
• Report writing and documentation.
• Ability to work independently and in the field.

Why You Should Apply

Joining Tugende provides an opportunity to build a rewarding career with a company focused on financial inclusion and entrepreneurship. You'll gain valuable experience in customer relationship management, sales, loan portfolio management, and asset financing while making a positive impact on local businesses and communities.

Application Tips

To improve your chances of securing an interview:

• Highlight your experience in customer service, sales, microfinance, or portfolio management.
• Clearly indicate your motorcycle riding competence and possession of a valid riding licence, if applicable.
• Showcase achievements related to customer acquisition, loan recovery, or client retention.
• Demonstrate your communication, relationship-building, and problem-solving skills.
• Tailor your CV to emphasize field operations, financial services, and customer engagement experience.

Job Locations

Successful candidates will be deployed to one of the following locations:

• Busia
• Eldoret
• Kisumu
• Machakos
• Meru
• Mombasa
• Nakuru
• Thika

How to Apply

Interested and qualified candidates should submit their applications through Tugende's online application portal before the position is filled.

Application Method: https://docs.google.com/forms/d/e/1FAIpQLSe_5PMMc1BhR5Yy5RXJwNQYtHUwy54nyvEbp3_9bCYNnWbODw/viewform