ICT TECHNICIAN AT OUTSPAN HOSPITAL

ICT TECHNICIAN AT OUTSPAN HOSPITAL

SEO Title: ICT Technician at Outspan Hospital – Nyeri | Apply by September 22, 2026

Meta Description: Outspan Hospital is hiring an ICT Technician in Nyeri. Applicants need a Diploma or Degree in IT or Computer Science and 1–2 years of ICT support experience. Apply by September 22, 2026.

SEO Slug: ict-technician-outspan-hospital

JOB DETAILS

Job Detail| Information

Job Title| ICT Technician

Company| Outspan Hospital

Location| Nyeri, Kenya

Job Type| Full Time

Qualification| Diploma, BA/BSc/HND

Experience| 1–2 years

Category| ICT / Computer

Salary| Not specified

Posted Date| September 16, 2026

Deadline| September 22, 2026

JOB OVERVIEW

Outspan Hospital is seeking a proactive ICT Technician to support the hospital's day-to-day technology operations in Nyeri.

The role focuses on providing first-level technical support, maintaining ICT infrastructure, supporting hospital information systems and helping ensure the availability, security and efficiency of technology used across clinical and administrative departments.

Because hospital operations run continuously, the ICT Technician will also be expected to respond effectively to technical incidents, system outages and other urgent technology issues while protecting confidential patient and institutional information.

ABOUT OUTSPAN HOSPITAL

Outspan Hospital began operations with the establishment of an Outpatient Department on August 7, 2001. The hospital subsequently opened its Inpatient Department a month later with an initial capacity of 21 beds.

The hospital provides healthcare services supported by clinical and administrative systems that require reliable ICT infrastructure.

KEY RESPONSIBILITIES

Technical Support

- Provide first-level technical support to hospital users.

- Resolve IT incidents through ticketing systems such as Jira or ServiceDesk.

- Troubleshoot computers, software and clinical peripherals.

- Support equipment such as barcode scanners and medical printers.

- Prioritize technical tickets according to clinical urgency.

- Escalate complex issues when necessary.

HMIS and Systems Administration

- Support the Hospital Management Information System (HMIS).

- Assist with hospital ERP software.

- Support Active Directory administration and user permissions.

- Help ensure users have appropriate access to systems and resources.

ICT Infrastructure and Maintenance

- Maintain LAN and WAN connectivity.

- Support switches and wireless access points.

- Perform scheduled preventive maintenance on ICT hardware.

- Assist with maintenance of server-room equipment.

- Identify and resolve infrastructure-related faults.

Cybersecurity and Data Protection

- Support endpoint security measures.

- Maintain antivirus and firewall protection.

- Follow information security procedures.

- Help protect confidential patient information.

- Comply with applicable data protection requirements.

- Maintain confidentiality when handling sensitive medical and institutional information.

Backups and IT Operations

- Perform routine system backups.

- Maintain ICT asset inventories.

- Track IT equipment and related assets.

- Coordinate technical escalations with vendors.

- Respond promptly to emergency ICT outages.

- Support continuity of clinical and administrative operations.

QUALIFICATIONS AND REQUIREMENTS

Applicants should have:

- A minimum Diploma in Information Technology, Computer Science or an equivalent field.

- A Degree in IT, Computer Science or a related field is preferred.

- 1–2 years of experience in ICT support or systems administration.

- Experience in a healthcare environment is an added advantage.

- Familiarity with IT ticketing systems.

- Knowledge of Active Directory.

- Basic networking knowledge, including TCP/IP and cabling.

- Familiarity with HMIS or ERP systems.

- Understanding of cybersecurity fundamentals.

CERTIFICATIONS

The following certifications are listed as added advantages:

- CCNA

- CompTIA A+

- CompTIA Network+

- CompTIA Security+

- ITIL Foundation

CORE COMPETENCIES

The ideal candidate should demonstrate:

- Strong interpersonal and communication skills.

- Ability to explain technical issues clearly to non-technical users.

- Patience when supporting medical and administrative staff.

- Strong troubleshooting and analytical abilities.

- Integrity when handling confidential information.

- Ability to remain calm during critical system failures.

- Good time-management and prioritization skills.

- Ability to manage routine support tickets alongside emergency requests.

- Strong teamwork and collaboration skills.

- Ability to work effectively with both clinical and administrative departments.

IDEAL CANDIDATE

The ideal candidate will be a technically capable IT professional who can provide hands-on support in a demanding healthcare environment.

The role requires someone who can quickly diagnose hardware, software and network problems while understanding that technology availability can directly affect clinical and administrative operations.

Applicants should also be comfortable working with users who may have limited technical knowledge and should be able to communicate solutions patiently and professionally.

SALARY AND WORK ARRANGEMENT

The salary has not been specified in the vacancy information.

The position is Full Time and is based in Nyeri, Kenya.

Due to the hospital environment and the need for continuous ICT availability, the role may require responsiveness to urgent technical incidents and system outages.

HOW TO PREPARE YOUR CV

Applicants should tailor their CV to emphasize:

- IT technical support experience.

- Hardware and software troubleshooting.

- Network support and TCP/IP.

- LAN/WAN administration.

- Active Directory.

- HMIS or ERP systems.

- IT ticketing systems such as Jira or ServiceDesk.

- Cybersecurity and endpoint protection.

- Data backup and recovery.

- IT asset management.

- Server-room or infrastructure maintenance.

- Experience supporting healthcare or other mission-critical environments.

- Relevant certifications such as CCNA, CompTIA or ITIL.

Where possible, use achievement-focused statements showing how you resolved technical problems, improved system availability or supported users.

APPLICATION DETAILS

Interested and qualified candidates should apply through Outspan Hospital's official recruitment process.

Application Deadline: September 22, 2026

Applicants should submit their applications before the stated deadline.

JOB SUMMARY

Outspan Hospital is recruiting an ICT Technician to provide technical support and maintain ICT infrastructure in its Nyeri operations.

The position requires a minimum Diploma in IT, Computer Science or an equivalent field, with a Degree preferred. Candidates should have 1–2 years of ICT support or systems administration experience.

Knowledge of networking, Active Directory, HMIS/ERP systems, ticketing platforms and cybersecurity is required, while CCNA, CompTIA and ITIL certifications are added advantages.

Deadline: September 22, 2026.

FREQUENTLY ASKED QUESTIONS

1. What position is Outspan Hospital hiring for?

The hospital is hiring an ICT Technician.

2. Where is the position located?

The job is based in Nyeri, Kenya.

3. What qualification is required?

A minimum Diploma in IT, Computer Science or an equivalent field is required. A Degree is preferred.

4. How much experience is required?

Applicants should have 1–2 years of experience in ICT support or systems administration.

5. Is healthcare experience required?

Healthcare experience is listed as a preferred background but is not stated as mandatory.

6. What technical skills are required?

Relevant skills include Active Directory, networking, HMIS/ERP systems, ticketing systems and cybersecurity fundamentals.

7. Which certifications are advantageous?

CCNA, CompTIA A+, Network+, Security+ and ITIL Foundation are listed as added advantages.

8. What is the salary?

The salary has not been specified.

9. When is the application deadline?

The deadline is September 22, 2026.

10. How do I apply?

Interested candidates should apply through Outspan Hospital's official recruitment process.

IMPORTANT JOB SEEKER NOTICE

Never pay money to obtain a job, secure an interview or influence a recruitment decision. Be cautious of anyone requesting payment for recruitment services, certificates, assessments or training. Verify recruitment communications and use the employer's official application process.

For more job description visit: jobopenings.co.ke