Customer Care Intern at TakaTaka Solutions

Meta Title: Customer Care Intern Job in Kiambu | Apply Now

Meta Description: Apply for the Customer Care Intern job in Kiambu. Candidates with a Diploma or Degree in Business, Communication, Public Relations, or a related field are encouraged to apply.

Customer Care Intern Job in Kiambu

Job Type: Full Time

Location: Kiambu

Job Category: Customer Care, Success & Service / Internships

Job Overview

A leading organization is seeking a motivated Customer Care Intern to support its customer experience team in Kiambu. The successful candidate will assist with client onboarding, customer support, communication, service tracking, and administrative tasks while gaining valuable hands-on experience in customer relationship management.

This internship is ideal for recent graduates or diploma holders looking to build a career in customer service, client success, or business operations.

About the Role

The Customer Care Intern will work closely with the customer service team to ensure clients receive timely support, accurate information, and a positive customer experience. The role involves handling customer inquiries, maintaining records, coordinating onboarding activities, and supporting customer engagement initiatives.

Key Responsibilities

Customer Support

• Assist in responding to customer inquiries through WhatsApp, phone calls, and email.
• Follow up with new clients after their first service collection.
• Conduct customer satisfaction surveys and courtesy calls.
• Download daily call reports and return missed calls.
• Communicate service delays, missed collections, and important client updates.

Client Onboarding

• Maintain onboarding trackers and client training records.
• Send welcome emails and onboarding packs to new clients.
• Support physical and virtual induction sessions for new customers.
• Post new and sensitive clients in the designated client groups.
• Assist with first collection surveys and follow-up activities.

Client Account Management

• Support assigned client accounts and provide timely assistance.
• Help process requests for compost, bins, gate signs, certificates, and related services.
• Monitor client concerns and assist in resolving service issues.
• Support client visits and outdoor customer engagement events when required.

Records & Administration

• Maintain contract databases and organize customer documentation.
• Log complaints and customer requests in the appropriate tracking systems.
• Record termination requests and update relevant trackers.
• Support reporting on customer service performance and service delivery issues.
• Perform additional administrative duties and special projects assigned by the team.

Qualifications

• Diploma or Bachelor's Degree in Business Studies, Communication, Public Relations, or a related field.
• Previous customer care experience is an added advantage but not mandatory.

Required Skills

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication.
• Professional telephone etiquette.
• Good organizational and time management skills.
• Attention to detail and accuracy.
• Problem-solving and conflict resolution skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office applications.
• Basic record management and administrative skills.
• Teamwork and willingness to learn.

Why You Should Apply

This internship offers an excellent opportunity to gain practical experience in customer service, client relationship management, and business operations. You'll work alongside experienced professionals while developing valuable communication, problem-solving, and administrative skills that can advance your career.

Application Tips

To increase your chances of being shortlisted:

• Highlight any experience in customer service, administration, or client support.
• Emphasize your communication, organizational, and problem-solving abilities.
• Include relevant coursework, internships, volunteer work, or leadership experience.
• Tailor your CV to demonstrate your interest in customer success and client relationship management.
• Ensure your application is complete and professionally presented.

How to Apply

Interested and qualified candidates should complete the online application through the employer's application form.

Application Method: Apply online before the position is filled.