ICT Support Officer at Username Properities

Meta Title: ICT Support Officer Job in Nairobi | Apply Now

Meta Description: Apply for the ICT Support Officer job in Nairobi. Candidates with a Bachelor's degree in IT, 3 years of ICT support experience, and professional certifications such as CompTIA A+, Network+, or CCNA are encouraged to apply.

ICT Support Officer Job in Nairobi

Job Type: Full Time

Location: Nairobi

Job Category: ICT / Computer

Job Overview

An organization is seeking a skilled and proactive ICT Support Officer to provide reliable technical support, maintain ICT infrastructure, and ensure the smooth operation of computer systems, networks, and related technologies. The successful candidate will deliver first-line technical support, troubleshoot ICT issues, support system maintenance, and help improve the overall efficiency and security of the organization's IT environment.

Salary: KSh 50,000 – KSh 60,000 Gross per Month

About the Role

The ICT Support Officer will be responsible for supporting end users, maintaining hardware and software systems, troubleshooting network issues, and ensuring ICT infrastructure remains secure, reliable, and operational. The role also involves assisting with system updates, backups, user training, and maintaining accurate ICT documentation.

Key Responsibilities

End-User Technical Support

• Provide first-line technical support for hardware, software, and network-related issues.
• Diagnose and resolve ICT problems promptly to minimize downtime.
• Assist users in setting up computers, peripherals, and audio-visual equipment.
• Explain technical solutions in a clear and user-friendly manner.
• Record support requests, troubleshooting activities, and resolutions.
• Escalate complex technical issues to the appropriate personnel or service providers.

Hardware & Software Support

• Install, configure, and maintain computers, operating systems, software applications, and peripherals.
• Perform routine maintenance on ICT equipment and systems.
• Install software updates, security patches, and approved system enhancements.
• Troubleshoot hardware failures, software errors, and connectivity issues.
• Monitor system performance and identify potential technical problems before they impact operations.
• Maintain accurate records of ICT assets, repairs, and maintenance activities.

Network Support

• Assist in troubleshooting network connectivity issues.
• Support network maintenance to ensure reliable system performance.
• Help maintain network infrastructure, cabling, and related hardware.
• Perform basic network configuration and connectivity testing.
• Escalate complex network faults when necessary.

System Maintenance & Security

• Monitor ICT systems and identify areas requiring preventive maintenance.
• Support routine system updates and performance optimization.
• Assist in implementing security patches and maintaining system integrity.
• Maintain documentation of maintenance activities and technical interventions.

Data Backup & Recovery

• Support implementation and monitoring of backup procedures.
• Verify that backups are secure, complete, and accessible.
• Assist with data recovery during system failures or data loss incidents.
• Perform routine backup testing and report any issues promptly.

Additional Duties

• Support ICT projects and system improvements.
• Provide user guidance on safe and effective technology use.
• Perform any other ICT-related duties assigned by management.

Qualifications

• Bachelor's Degree in Information Technology, Information Systems, or a related field.
• Minimum 3 years of experience in ICT support, computer systems, networking, hardware, software, and end-user support.

Professional Certifications

Applicants should possess one or more of the following certifications:

• CompTIA A+
• CompTIA Network+
• CompTIA Server+
• Cisco Certified Network Associate (CCNA)
• Google IT Support Professional Certificate

Required Skills

• Technical troubleshooting and problem-solving.
• Computer hardware installation and maintenance.
• Windows operating systems and software support.
• Network administration and connectivity troubleshooting.
• ICT infrastructure support.
• Data backup and disaster recovery.
• Information security best practices.
• Audio-visual equipment setup and support.
• ICT asset management.
• Strong analytical and critical-thinking skills.
• Excellent communication and customer service skills.
• Time management and task prioritization.
• Teamwork and collaboration.
• Attention to detail.

Why You Should Apply

This position offers an excellent opportunity for ICT professionals to work in a dynamic environment while expanding their expertise in technical support, systems administration, networking, and IT infrastructure management. The role provides valuable hands-on experience with enterprise ICT systems and opportunities for career growth.

Application Tips

To improve your chances of being shortlisted:

• Highlight your ICT support experience, including hardware, software, and network troubleshooting.
• Clearly list your professional certifications such as CompTIA A+, Network+, or CCNA.
• Include experience with Microsoft Windows, Active Directory, networking, backups, and security practices.
• Quantify your achievements where possible (e.g., reduced downtime, supported a specific number of users, or managed ICT assets).
• Tailor your CV to match the technical skills and qualifications listed in the job advertisement.

How to Apply

Interested and qualified candidates should send their updated CV and application to:

Email: recruitment@username.co.ke

Application Deadline: 21st August 2026