Customer Care Assistant at National Government Affirmative Action Fund (NGAAF)

Qualification: Diploma

Experience: Not Specified

Location: Nairobi

Job Field: Customer Care / Customer Service / Administration

Posted: August 11, 2026

Deadline: September 1, 2026

Job Overview

The National Government Affirmative Action Fund (NGAAF) is seeking a qualified and customer-focused Customer Care Assistant to support its corporate communication and front-office operations.

The successful candidate will be responsible for managing the reception desk, handling visitor and telephone inquiries, maintaining visitor records, coordinating appointments, and ensuring professional customer service.

Key Responsibilities

Manage the reception desk and switchboard.

Maintain a clean, welcoming, and professional reception area.

Receive, screen, and direct visitors to the appropriate offices.

Respond to visitors' queries and telephone inquiries professionally.

Profile visitors and maintain accurate visitor records.

Record and confirm visitors' appointments.

Issue visitor passes and ensure proper visitor management procedures are followed.

Receive correspondence delivered to the reception and dispatch it to the relevant offices.

Attend to incoming telephone calls and direct them to the appropriate departments or officers.

Distribute relevant NGAAF brochures and information materials to customers.

Collect and collate data to support the development, implementation, and review of corporate communication policies, strategies, regulations, and procedures.

Provide professional customer service and ensure visitors receive appropriate assistance.

Perform other duties related to customer care and front-office operations as assigned.

Qualifications

Diploma in Customer Care, Public Relations, Mass Communication, Customer Service, Front Office, or an equivalent qualification from a recognized institution.

Must meet the requirements of Chapter Six of the Constitution of Kenya.

Previous experience in customer service, reception, front-office operations, or a related field may be an added advantage.

Required Skills and Competencies

Excellent verbal and written communication skills.

Strong customer service and interpersonal skills.

Good telephone etiquette.

Professional and courteous approach to visitors and customers.

Good organizational and record-keeping skills.

Ability to handle inquiries and direct customers appropriately.

Good computer skills.

Ability to maintain confidentiality and professionalism.

Attention to detail and accuracy.

Ability to work effectively with different people.

Good time-management and multitasking abilities.

High level of integrity and professionalism.

Method of Application

Interested and qualified? Go to National Government Affirmative Action Fund on recruitment.ngaaf.go.ke to apply

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