ICT Officer – Business Systems at Priority Activator Consulting

ICT Officer – Business Systems at Priority Activator Consulting

SEO TITLE: ICT Officer – Business Systems Job at Priority Activator Consulting – Nairobi

META DESCRIPTION: Priority Activator Consulting is hiring an ICT Officer – Business Systems in Nairobi. Apply by September 30, 2026. Requires 4–6 years of IT systems experience and ERP administration experience.

SEO SLUG: ict-officer-business-systems-priority-activator-consulting

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ICT OFFICER – BUSINESS SYSTEMS AT PRIORITY ACTIVATOR CONSULTING

Location: Nairobi, Kenya

Job Type: Full Time

Qualification: Bachelor’s Degree in IT, Computer Science, Information Systems or related field

Experience: 4–6 years

Category: ICT / Computer / Information Technology

Company: Priority Activator Consulting (PAC Advisors)

Posted Date: September 3, 2026

Deadline: September 30, 2026

Salary: Not specified

JOB OVERVIEW

Priority Activator Consulting is seeking an experienced ICT Officer – Business Systems to support and continuously improve the organisation's technology infrastructure, business systems and data environment.

The successful candidate will oversee day-to-day IT infrastructure and end-user support, administer business systems and ERP platforms, maintain data integrity and security, and identify opportunities to use artificial intelligence and automation to improve business efficiency.

This is a suitable opportunity for an experienced IT professional with strong ERP administration skills and practical experience supporting business operations.

ABOUT PRIORITY ACTIVATOR CONSULTING

Priority Activator Consulting, also known as PAC Advisors, is an advisory firm that supports African SMEs and corporate institutions through integrated business advisory services.

Its areas of expertise include strategic planning, human capital advisory, training and development, financial and accounting advisory and other business support services.

KEY RESPONSIBILITIES

IT Systems Support and Infrastructure

The ICT Officer will:

- Install, configure and maintain servers, network infrastructure, workstations, printers and production-floor terminals.

- Monitor system performance, uptime and capacity.

- Identify and resolve IT problems before they significantly affect business operations.

- Manage backups and disaster recovery procedures.

- Support business continuity planning for critical systems.

- Administer user accounts, access permissions and IT assets.

- Maintain hardware and software licensing records.

- Implement cybersecurity controls including endpoint protection, antivirus, firewalls and patching.

- Promote staff awareness of cybersecurity and data protection.

- Manage relationships with external IT vendors, internet providers, telecommunications providers and hardware suppliers.

- Monitor service-level agreements and relevant vendor contracts.

ERP Management

The successful candidate will:

- Serve as the organisation's ERP administrator or super-user.

- Configure ERP workflows, user roles and permissions.

- Maintain accurate master data covering materials, customers, vendors and financial information.

- Troubleshoot ERP-related issues.

- Coordinate system fixes with ERP vendors or implementation partners.

- Manage ERP upgrades, patches and module rollouts.

- Train and support employees on effective ERP usage.

- Identify opportunities to automate manual business processes.

- Explore integration between the ERP and other business systems.

Data Management and Reporting

Responsibilities will include:

- Maintaining the integrity, security and governance of business data.

- Conducting regular data quality checks and audits.

- Developing dashboards and reports for production, sales, inventory, finance and management.

- Providing data extracts and analysis to support business decisions.

- Supporting budgeting and management reporting.

- Supporting board and investor reporting requirements where necessary.

- Ensuring appropriate handling of business data in line with the Kenya Data Protection Act, 2019 and internal information-security policies.

IT Support and Service Desk

The ICT Officer will:

- Provide first- and second-line technical support to employees.

- Log, prioritise and resolve technical support requests within agreed service levels.

- Respond quickly to production-critical IT issues that could affect plant operations.

- Develop simple user guides and standard operating procedures.

- Help employees become more self-sufficient in handling routine IT issues.

AI Enablement and Digital Innovation

The role will also support the practical adoption of AI and automation by:

- Identifying useful AI-enabled tools for reporting, document preparation, data analysis and routine IT activities.

- Piloting and implementing appropriate AI solutions.

- Supporting evaluation of AI and machine-learning applications relevant to business operations.

- Exploring use cases such as demand forecasting, predictive maintenance alerts, production-quality anomaly detection and inventory or procurement optimisation.

- Working with vendors or ERP providers where specialist implementation is required.

- Training employees on safe and effective use of AI tools.

- Promoting responsible AI use while protecting confidential and personal information.

- Keeping the organisation informed about relevant AI and automation developments.

Governance, Compliance and Continuous Improvement

The ICT Officer will:

- Maintain IT policies, SOPs and system documentation.

- Support internal and external audits.

- Provide system access logs, control evidence and relevant data extracts.

- Identify opportunities to improve system reliability and cost efficiency.

- Recommend improvements to the user experience and effectiveness of business systems.

- Support continuous improvement across the organisation's technology environment.

QUALIFICATIONS AND REQUIREMENTS

Applicants should have:

- A Bachelor's Degree in Information Technology, Computer Science, Information Systems or a related field.

- At least 4–6 years of progressive experience in IT systems support.

- At least 2–3 years of direct ERP administration experience.

- Experience supporting business systems and end users.

- Experience in a manufacturing, FMCG, industrial or plant-based environment is strongly preferred.

- Demonstrated experience using or piloting AI-enabled business tools.

- Experience managing IT vendors and service providers.

- Experience supporting system implementations, upgrades or related projects.

- Strong understanding of IT infrastructure and cybersecurity.

- Knowledge of data management and reporting.

- Good problem-solving and troubleshooting skills.

PROFESSIONAL CERTIFICATIONS – ADDED ADVANTAGE

Relevant professional certifications may include:

- ERP-specific certifications.

- ITIL Foundation.

- CompTIA A+.

- CompTIA Network+.

- CompTIA Security+.

- Microsoft certifications.

- Cisco certifications.

- PMP or PRINCE2 project management certification.

KEY SKILLS

The ideal candidate should demonstrate:

- ERP administration

- IT infrastructure management

- Network and systems support

- Cybersecurity

- Data management

- Business intelligence and reporting

- IT troubleshooting

- Vendor management

- AI and automation

- System implementation

- User support and training

- Disaster recovery

- Data protection

- Project coordination

- Problem-solving

- Communication

- Analytical thinking

WHO SHOULD APPLY?

This opportunity is best suited to an experienced ICT Officer, Systems Administrator, IT Systems Specialist, Business Systems Analyst or ERP Administrator who has progressed beyond basic technical support and has substantial experience managing business systems.

Candidates with experience in manufacturing, industrial operations, FMCG or plant environments may have an advantage because the role involves supporting production-related technology and business continuity.

Professionals who understand both IT infrastructure and business applications/ERP systems will be particularly well aligned with the position.

HOW TO PREPARE YOUR CV

Your CV should be tailored to the ICT Officer – Business Systems role.

Clearly highlight:

- Your IT, Computer Science or Information Systems degree.

- Total years of IT experience.

- ERP systems you have administered or supported.

- Number of years of direct ERP administration experience.

- IT infrastructure and network systems managed.

- Servers, workstations and business applications supported.

- Cybersecurity controls you have implemented.

- Backup and disaster recovery experience.

- Data management and reporting experience.

- Dashboards or business reports you have developed.

- AI tools you have implemented or piloted.

- System upgrades and implementation projects.

- Vendor and service provider management.

- Relevant professional certifications.

- Experience working in manufacturing, FMCG or industrial environments.

Where possible, quantify achievements, such as reducing system downtime, improving ERP adoption, automating reports or improving IT response times.

SALARY AND WORK ARRANGEMENT

Job Type: Full Time

Location: Nairobi, Kenya

Salary: Not specified in the vacancy information provided.

Candidates should confirm salary, benefits and other employment terms directly through the official recruitment process.

APPLICATION DETAILS

Interested and qualified candidates should apply through the Priority Activator Consulting recruitment process as indicated in the vacancy.

https://jobs.pac.africa/jobs/ict-officer-business-systems

Applicants should ensure their CV clearly demonstrates their ERP, IT infrastructure, data management, cybersecurity and business systems experience.

Application Deadline: September 30, 2026

JOB SUMMARY

Position: ICT Officer – Business Systems

Company: Priority Activator Consulting

Location: Nairobi, Kenya

Job Type: Full Time

Experience: 4–6 years

ERP Experience: 2–3 years minimum

Qualification: Bachelor's Degree in IT, Computer Science, Information Systems or related field

Category: ICT / Computer

Key Areas: ERP, IT Infrastructure, Data Management, Cybersecurity, AI & Automation

Industry Experience: Manufacturing/industrial experience preferred

Salary: Not specified

Deadline: September 30, 2026

FREQUENTLY ASKED QUESTIONS

1. Who is hiring an ICT Officer – Business Systems?

Priority Activator Consulting, also known as PAC Advisors, is recruiting for the position.

2. Where is the ICT Officer job located?

The position is based in Nairobi, Kenya.

3. How much experience is required?

The advertised position requires 4–6 years of progressive IT systems support experience, including at least 2–3 years directly administering an ERP system.

4. What degree is required?

Applicants should have a Bachelor's Degree in Information Technology, Computer Science, Information Systems or a related field.

5. Is ERP experience required?

Yes. The role requires direct experience administering an ERP system, with a minimum of 2–3 years indicated in the requirements.

6. Is manufacturing experience required?

Manufacturing, FMCG, industrial or plant-based experience is strongly preferred, although the vacancy does not state it as an absolute requirement.

7. Does the role involve Artificial Intelligence?

Yes. The ICT Officer will identify and implement practical AI-enabled tools and support AI/automation use cases such as reporting, data analysis, demand forecasting and inventory optimisation.

8. Which certifications are advantageous?

ERP certifications, ITIL Foundation, CompTIA certifications, Microsoft or Cisco certifications and PMP/PRINCE2 are listed as added advantages.

9. What is the salary?

The salary has not been specified in the vacancy information provided.

10. What is the application deadline?

The deadline is September 30, 2026.

IMPORTANT APPLICANT NOTICE

Job seekers should never pay money to obtain a job, secure an interview, receive an appointment letter or undergo a recruitment assessment.

Be cautious of anyone requesting payment or sensitive financial information during recruitment. Verify recruitment communications through legitimate employer channels before proceeding.

For more job description visit: jobopenings.co.ke