CUSTOMER SERVICE & DIGITAL MARKETING OFFICER – ASPIRE LENDING LIMITED

CUSTOMER SERVICE & DIGITAL MARKETING OFFICER – ASPIRE LENDING LIMITED

SEO Title: Customer Service & Digital Marketing Officer Job at Aspire Lending Limited – Nairobi

Meta Description: Aspire Lending Limited is hiring a Customer Service & Digital Marketing Officer in Nairobi. Apply by September 24, 2026. Requires 2 years’ experience.

SEO Slug: customer-service-digital-marketing-officer-aspire-lending

JOB DETAILS

Job Detail| Information

Job Title| Customer Service & Digital Marketing Officer

Company| Aspire Lending Limited

Location| Nairobi, Kenya

Job Type| Full Time

Qualification| Diploma or Bachelor’s Degree

Experience| At least 2 years

Job Category| Customer Care, Marketing & Communication

Posted Date| September 4, 2026

Application Deadline| September 24, 2026

Salary| Not specified

JOB OVERVIEW

Aspire Lending Limited is seeking a Customer Service & Digital Marketing Officer to provide excellent customer support while driving the company’s digital marketing activities and lead-generation efforts.

The successful candidate will handle customer enquiries and complaints, manage digital communication channels, create and coordinate online content, generate leads and support sales growth through effective digital marketing campaigns.

ABOUT ASPIRE LENDING LIMITED

Aspire Lending Limited is part of an international organization focused on helping customers access financing at competitive rates. The company aims to make loan repayment more manageable while supporting customers in financing and growing their businesses.

KEY RESPONSIBILITIES

Customer Service

- Respond to customer enquiries through phone calls, email, WhatsApp, social media and walk-in interactions.

- Provide accurate information about the company’s products and services.

- Handle customer complaints professionally and ensure timely resolution.

- Follow up on customer requests and maintain high customer satisfaction.

- Maintain accurate customer records and databases.

- Escalate complex customer matters to the relevant departments.

- Support customer satisfaction surveys and communicate feedback to management.

- Ensure all customer interactions reflect the company’s professional standards.

Digital Marketing

- Support the development and implementation of digital marketing campaigns.

- Manage social media platforms including Facebook, Instagram, TikTok, LinkedIn, X and WhatsApp Business.

- Create, schedule and publish engaging digital content.

- Monitor social media engagement and respond to comments and messages.

- Generate leads through online campaigns and digital promotions.

- Assist with promotional materials and online advertisements.

- Monitor website and social media performance.

- Prepare digital marketing performance reports.

- Research emerging digital marketing trends and recommend improvements.

- Support the sales team through online lead generation and nurturing.

- Maintain consistency in the company’s brand across digital platforms.

Sales Support

- Identify potential customers through online and offline channels.

- Follow up on enquiries and convert suitable leads into sales opportunities.

- Support marketing events, exhibitions, activations and promotional campaigns.

- Participate in customer retention and engagement initiatives.

KEY PERFORMANCE INDICATORS

Performance may be evaluated based on:

- Customer satisfaction levels.

- Response time to customer enquiries.

- Number of customer complaints resolved.

- Social media growth and engagement.

- Qualified leads generated.

- Online lead conversion rates.

- Consistency of content publishing.

- Achievement of assigned sales and marketing targets.

QUALIFICATIONS & REQUIREMENTS

Applicants should have:

- A Diploma or Bachelor’s Degree in Marketing, Business Administration, Public Relations, Communications, Sales and Marketing or a related field.

- At least 2 years of relevant experience in customer service, sales, digital marketing or a related position.

- Experience managing social media platforms and digital marketing campaigns is an added advantage.

- Excellent written and verbal communication skills.

- Strong customer service and relationship-management skills.

- Knowledge of social media management and digital marketing tools.

- Content creation and copywriting skills.

- Good organisational and time-management abilities.

- Ability to multitask and work effectively under pressure.

- Strong problem-solving and analytical skills.

- Sales and negotiation skills.

- Proficiency in Microsoft Office applications.

- Basic graphic design skills would be an added advantage.

KEY SKILLS

The ideal candidate should demonstrate:

- Customer service

- Digital marketing

- Social media management

- Content creation

- Copywriting

- Lead generation

- Sales support

- Communication

- Complaint resolution

- Relationship management

- Data and performance analysis

- Organisation and time management

- Problem solving

- Microsoft Office proficiency

IDEAL CANDIDATE

This opportunity is suitable for a customer-focused and digitally capable professional who can comfortably combine front-line customer service with online marketing activities.

The ideal candidate should be confident communicating with customers across multiple channels, understand how social media can support business growth, and be capable of following up leads while maintaining professional customer relationships.

Candidates with both customer service and digital marketing experience may have an advantage because the role combines responsibilities from both areas.

HOW TO PREPARE YOUR CV

Applicants should tailor their CV to highlight experience that directly matches the position.

Your CV should clearly demonstrate:

- Customer service or customer-facing experience.

- Digital marketing experience.

- Social media platforms you have managed.

- Digital campaigns you have supported or implemented.

- Lead-generation experience.

- Sales or business-development exposure.

- Content creation and copywriting abilities.

- Customer complaint resolution experience.

- Digital marketing tools and software you can use.

- Measurable achievements where possible.

For example, instead of simply stating that you managed social media, explain the results achieved, such as increased engagement, leads generated or growth in followers.

Keep the CV professional, easy to read and ATS-friendly.

SALARY & WORK ARRANGEMENT

- Salary: Not specified in the vacancy.

- Work arrangement: Full Time.

- Location: Nairobi, Kenya.

APPLICATION DETAILS

Interested and qualified candidates should send their CV to hr@aspirelending.co.ke.

Use “Customer Service & Digital Marketing Officer” as the subject of the email.

Application Deadline: September 24, 2026.

Applicants are encouraged to ensure their CV clearly demonstrates the required customer service, digital marketing, social media and sales-related experience.

JOB SUMMARY

Aspire Lending Limited is recruiting a Customer Service & Digital Marketing Officer in Nairobi. The position requires a Diploma or Bachelor’s Degree in Marketing, Business Administration, Communications, Public Relations, Sales and Marketing or a related field, together with at least two years of relevant experience.

The successful applicant will combine customer service, digital marketing and sales-support functions, including handling customer enquiries, managing digital platforms, creating content, generating leads, supporting campaigns and following up customers.

FREQUENTLY ASKED QUESTIONS

1. What is the position available at Aspire Lending Limited?

The company is hiring a Customer Service & Digital Marketing Officer.

2. Where is the job located?

The position is based in Nairobi, Kenya.

3. Is this a full-time position?

Yes. The vacancy is advertised as Full Time.

4. What qualifications are required?

Applicants should have a Diploma or Bachelor’s Degree in Marketing, Business Administration, Public Relations, Communications, Sales and Marketing or a related field.

5. How much experience is required?

The position requires at least 2 years of relevant experience in customer service, sales, digital marketing or a related role.

6. Is social media experience required?

Experience managing social media platforms and digital marketing campaigns is an added advantage and is highly relevant to the position.

7. What social media platforms may the successful candidate manage?

The role mentions Facebook, Instagram, TikTok, LinkedIn, X and WhatsApp Business.

8. What is the application deadline?

The application deadline is September 24, 2026.

9. How can candidates apply?

Candidates should send their CV to hr@aspirelending.co.ke and use the position title as the email subject.

10. Is the salary specified?

No salary is specified in the vacancy information.

IMPORTANT JOB APPLICATION & SCAM WARNING

Applicants should be cautious of anyone asking for money in exchange for a job, interview invitation, recruitment certificate or guaranteed selection.

Do not pay an individual or unofficial agent to secure this position. Always verify recruitment communication and ensure that your application is sent through the stated application method.

Application Deadline: September 24, 2026

For more job description visit: jobopenings.co.ke